Delivery & Returns

Orders are dispatched by Royal Mail, Parcel Force, Hermes, UPS or DPD. We normally dispatch orders within 24/48 hours, excluding weekends (stock permitting). When your item is ready for dispatch we will notify you of which delivery method is to be used. *Courier shipments - All orders sent out via courier will receive automatic email updates direct from our shipping team.

Opening Hours Christmas/New Year 2016
We will be closed between 24th Dec to 4th January 2017. Any items purchased between these times will be dispatched after the 5th January 2017. 

 

   

 Service  Costs  Description
FREE FREE Free UK Delivery (UK Mainland, Highlands & NI)
Free UK Standard delivery - EXCLUDING LARGE FURNITURE (*Max 15Kg)
 

 



EXPRESS £4.99 (UK) Delivery in 2-3 days (UK Mainland), NI/Highlands +1 day)
Home/Work Address
NEXT DAY £13.00 Next Day (UK Mainland *Excluding NI/Scottish Highlands/Islands)
Delivery on a Weekday on orders placed before 12 noon (Book Monday - Thursday) 
Any orders placed on Friday or the weekend will be dispatched on the following Monday
FURNITURE £55.00 Large Furniture Service  (UK Mainland) (NEW)
*UK Mainland only* (Excluding Scottish Highlands/some postcodes) - see list below)
INTERNATIONAL

We do not ship Internationally:

Furniture Delivery Service (NEW)

Wherever possible, items are dispatched on a standard delivery charge. However, fragile, heavy and large items require delivery by a specialist carrier and need additional insurance. Our new furniture delivery service is perfect for large pieces of furniture. The extra charges applied are to ensure that the product reaches you in perfect condition. UK MAINLAND ONLY  (Excluding Scottish Highlands and the following postcodes: AB31 +, FK20-21, HS, IV6 +, KW, PA20-PA80, PH15).  Once your order has been processed, a Customer Services representative will contact you to book a suitable date for the special delivery. Please note, the furniture delivery charge still applies to any furniture discounted/on sale and to all flash deals. 

Measurements

Please ensure you measure correctly before placing your furniture order. Consider staircases, doorways or any tight spaces used as access points. If you need to return an item of furniture, the original delivery charge will be deducted from any refund or exchange value.

Furniture delivery disclaimer

We try to offer the best possible service and we are happy to deliver items into your home using our specialist service. Please read the statement under "Measurements" to ensure you understand your responsibilities before ordering any furniture items.

 ***Please note you will need to inspect the goods before accepting/signing the drivers manifest. Damaged goods should be reported ASAP in writing/email on the day of the delivery, and should be indicated where possible on the drivers manifest/where indicated by the driver.***

Delivery Calculator (NEW*)

We have added a new delivery calculator to the shopping basket page, due to popular feedback you can now view accurate delivery costs for items in your basket before registering.
1. Simply add any item(s) to your basket
2. Click the red 'Estimate Delivery' button (see below)
3. Choose your destination country
4. Click 'Calculate'
5. Your delivery costs are dispalyed
Delivery Calculator 

Payments

credit cards

We currently accept the following payment methods:

  • Paypal
  • VISA
  • Master Card
  • VISA Delta Debit
  • Maestro
  • SOLO
  • VISA Electron
  • American Express

If paying by Credit or Debit card - You can now send gifts to more than one registered address see My Account for more information. All Credit & Debit card purchases are scrutinised & IP numbers logged, we are able to cross reference registered card addresses & names to help prevent fraud. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£)

3D Secure LogosPaypal verified payments

3D Secure Verified

During checkout an extra box will appear where you are asked to register/confirm your password. We would recommend all our customers to sign up to this free service offered by the credit card companies. This extra line of security is there to help protect against fraudulent transactions.

Delivery FAQ

Delivery costs for items?
We use the items weight to calculate the delivery cost. To find out the costs of delivering an item please click the ’add to bag button’ next to the product.
You will then be able to view the delivery cost and options on the following checkout page.
Where do you deliver?
  • We are able to deliver to UK mainland including N.I, Scottish Highlands & Islands & Isle of Man.
  • We can’t deliver to UK PO Box addresses
  • International Orders - Ireland, USA, Canada, Australia, New Zealand, France, Germany, Italy (mainland only), Finland, Denmark, Spain, Sweden, Austria, Luxembourg, Netherlands & Belgium.
Will I have to sign for my delivery?
Most orders will require a signature on delivery. This will be detailed as you checkout, if required. If you are not available to sign, the driver may ask a neighbour to sign for it. They won’t leave parcels if they can’t get a signature. If they leave it with a neighbour they will leave a card for you telling you where it is.
Parcel Tracking
All deliveries come with full order tracking facilities including international deliveries. We will email your parcel tracking code at time of dispatch. You are also able to view your tracking code via your account, login to view.
 

Free UK Delivery

Free UK economy delivery applies to UK mainland & NI address only and has a max weight of 15KG.
Please note to see the Free Shipping offer during checkout you will need to click on ESTIMATE DELIVERY.
T
he free shipping offer uses our standard service (please allow between 5-7 days for delivery)
Large pieces of Furniture are not covered by this Free service  - there is a specialist Furniture charge involved, please choose this during checkout.

Retail Credentials

Stylish Designs Ltd is verified as ISIS compliant merchant, and www.stylishlife.co.uk is verified as an ISIS compliant website.
We are also registered members of the IDIS trust scheme (the home delivery charter scheme) - allied to the ISIS trust scheme
Internet delivery is SAFE - buy with confidence online with stylishlife.co.uk

Late Deliveries

Late deliveries could be due to a number of reasons. First, please check to see where you parcel is using the tracking code sent in your order update email (if you don't have a tracking code please get in touch) this information will state if there is an issue with your order. Please note we cannot be held responsible for late deliveries, sometimes unforseen circumstances beyond our control can prevent us from delivering you parcel (bad weather, network problems, etc). We will always do our very best to get you your parcel using the service you have chosen but please note that sometimes (during busy periods) delays can occur.

Returns

For all returns, (except where the item is faulty), you will be required to arrange and pay for the return of the products to us.

To return products (***For all faulty items please see (4) below)

  1. Inform us via email using this form or via email info@stylishlife.co.uk quoting your order reference, (which is on your email confirmation/invoice)
  2. Mark on the invoice (which came with the order) whether you would like a refund or exchange (& add any comments to aid processing).
  3. Pack the items back in the parcel, include the invoice and send it back to the following address (Quoting your order reference):
  4. ***For all damaged items please report ASAP, please attach a photo of the damage, quote your order ref & email this to: info@stylishlife.co.uk (we will contact you with instructions)

**Please note all sales items are non-refundable unless faulty**

Returns Address
Stylish Designs Limited,
Gardeners Cottages
Reynolds Way
Coleorton
Leicestershire
LE67 8HY

 

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.