Terms & Conditions

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been processed & the order is ready for dispatch we will confirm that your order has been accepted by sending an email to your registered email address. Our acceptance to dispatch your order (staus indicated as -dispatched- in your My account page & in email) brings into existence a legally binding contract between us. Until the order has been moved to the -dispatched- status we withhold the right to hold/modify or cancel your order. We will of course notify you in writing (email) if this does occur and or contact you via telephone to solve the problem.

How to place an order

Ordering with us is simple, please browse our web site www.stylishlife.co.uk and click on an item to view the products description, price and stock status. Then click the "add to basket" button to the right of the item. After adding the item to your basket you will be automatically taken to the Shopping Basket page where you can view the P & P costs and stock status. From here you are able to checkout or continue shopping. When checking out there are a few details we will need from you in order to provide a professional service. These include, Name, address, email, phone number etc (these will NEVER be shared with 3rd parties). We will also ask for a password which you can then use at a later date to login & check the status of your order(s). After registering your details you will be taken to a secure payment page where we will require your Credit Card/Debit Card details. Please note We do not store or record any of your payment details, these details are managed on our behalf by our Secure Payment Provider (PROTX). After the payment page you will need to confirm all of your details or edit any errors on the confirmation page by clicking the "edit" links.

After a successeful checkout you will see the "green" tick and the words in bold "You have successefuly completed the checkout process". If you are in any doubt that your order hasnt been processed please clock on the "my account" link (top right) where you can view your account and any pending orders. If your order was successeful it will be in the "Pending" status, after which a "processing" or "dispatched" status will be shown.

Important
Any input errors during the payment process will be clearly marked and will result in a pop up box and a message in bold being displayed, please follow the instructions given to complete the process. Please call 01269 822288 if you require help with checkout or if you are experiencing problems, we are here to help. Telephone orders are also very welcome should you preffer.

Price

The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out here. All prices include VAT.

Cancellation & Returns

You have the right to cancel the contract for the purchase of any item within a period of 7 working days, beginning with the day after the day on which the item is delivered. You do not need to give us any reason for cancelling your contract.

To cancel your contract with us please email using this form or write to our postal Address
If you have received the goods before you cancel your contract then unless you do not have a right to cancel you must send the goods back to our contact address at your own cost and risk.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

If you cancel, you must return the goods to us at your own expense, we strongly advise using signed for delivery. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed

Cancellation by us

We reserve the right to cancel the contract between us if:

(A) We have insufficient stock to deliver the goods you have ordered;
(B) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
(C) If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order unless specified at the time of purchase.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you.

Missing items
Claims for non-delivery or missing items must be made within 7 working days of expected delivery. Claims will not be accepted after this time.

Non Delivery
If you are Not available to sign for the parcel a card will usually be left with details on how to contact the driver/depot.
Your parcel will remain in the depot for upto 1 week after which it will be returned to us.
There will be a charge payable for all returned items if this should happen, please contact us for more information.

Claims
We have to allow 15 working days (mon-sat) before Royal Mail will classify an order as missing. If an item has been recorded as missing Stylish Life reserves the right to:

(A) Send a replacement
(B) Refund payment
(C) Wait for a response from Royal Mail

before deciding on a course of action (under new Royal Mail Guidelines we have to wait for a returned P91 Lost Order Form which Royal Mail need to accept before arranging any replacements or refunds).

International Delivery

Backorders

If an item is not currently available or not in stock, we will place it on back order for you. Please place your order using the telephone if you require your payment to be deferred (up to 30 days max) as your card will be automatically charged on all orders placed using our web site.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address or by email of the problem within of 7 working days, beginning with the day after the day on which the items are delivered. **If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

(A) to make good any shortage or non-delivery;
(B) to replace or repair any goods that are damaged or defective; or
(C) to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause** above. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (Stylish Life Ltd, Cwm Home Farm, Graig Rd, Gwaun Cae Gurwen, Ammanford, Carms, SA18 1EH ) and all notices from us to you will be displayed on our website from to time.

Our Guarantee To You

Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

VAT

Governing law

The contract between us shall be governed by and interpreted in accordance with British law and the British courts shall have jurisdiction to resolve any disputes between us.

Entire agreement

Gift Vouchers & Discount Codes

Gift vouchers & discount codes are NOT to be used in conjunction with any other promotions. A voucher or discount code can only be used once per person/account and is limited to only one voucher per household.

You will normaly receive your gift voucher/discount code after you have registered a new account and purchased an item, it will be included in your sales receipt.

stylishlife.co.uk gift vouchers are restricted to one gift voucher claim code per transaction on the www.stylishlife.co.uk website. To qualify, enter the gift voucher code during the checkout process before completing your purchase online. You may spend the amount identified in the gift voucher in one transaction.

A gift voucher claim code is only valid for a limited time and in any event the transaction must be made before the specified expiry date for each gift voucher promotion. No late submissions will be accepted. Such a decision will be final and no further correspondence will be entered into by stylishlife.co.uk

Gift voucher claim codes contained in gift voucher certificates and/or gift voucher emails have a cash redemption value of 0.001p and are non-transferable.

In the event of a gift voucher being claimed on a transaction that is subsequently cancelled, stylishlife.co.uk will be entitled to reclaim the gift voucher claim code and rely on the application of the normal stylishlife.co.uk returns and refunds procedure. The gift voucher claim code shall be deemed null and void in such circumstances.

In the event of a gift voucher certificate being lost or a gift voucher email being deleted, stylishlife.co.uk will not be required to replace the gift voucher certificate or gift voucher email under any circumstances.

A gift voucher cannot be claimed on transactions that have already been processed by stylishlife.co.uk.

Normal stylishlife.co.uk terms and conditions apply for each gift voucher promotion (please visit www.stylishlife.co.uk for full details). For any queries regarding gift vouchers, please visit www.stylishlife.co.uk/faq.

Gift vouchers will only be paid in GBP Sterling, and cannot therefore be redeemed against any product or service purchased from the stylishlife.co.uk website outside of the United Kingdom.

WEEE Regulations

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.  

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Stylish Life Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new toaster from us we would accept their old toaster and prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Company Details

Stylish Life Ltd
Cwm Home Farm
Gwaun Cae Gurwen
Ammanford
Carms
SA18 1EH

Phone: +44 (0)1269 822288 Fax: +44 (0) 1269 8222702

UK Company registration No: 5498088
VAT Number: (943159024)